On the 31st of January the representatives of the project Ngo-clients gathered in the premise of Donetsk Social Partnership Center to discuss the NGO quality system.
The consultation was prepared and conducted by Christine Leiser, the leader of EC project “Strengthening Civil Society”. This meeting occurred after training “Quality management in NGO”, which took place in autumn in Donetsk region.
In the course of the consultation the participants discussed progresses in organizations after training and the difficulties they faced. Joint idea for all was that for effective quality management it is necessary to put the client into the center of attention.
The representatives of organizations, who studied the experience of quality system implementation in Europe and America shared their experience and accented that in western countries public organizations established for themselves this system, but not the government. So the participants made а conclusion that only they can establish quality system and manage it. One of possibilities to take part in elaboration of this system is the work of Labor and Social Policy Ministry on quality system for organizations which provide social services.
Everyone who interested in this can study more detailed materials on quality system on our web site.